Refund policy

Refund Policy

This Refund Policy applies to all orders placed through the ClickyBlox webshop.

1. Return period

Customers have the right to request a return within 14 days after receiving their order, unless a legal exception applies.

Return requests submitted after this 14-day period may not be accepted.

2. How to request a return

To request a return, click the profile icon in the webshop menu and log in to your customer account. Enter your email address and click “Continue”. You will receive an email from our webshop with a six-digit verification code. Copy this code, return to the webshop and enter the code to log in.

After logging in, click the profile icon again and go to “Orders”. Select the order you would like to return. If your order contains multiple items, select the items you would like to return. Choose a return reason, add a note if needed, and click “Request return”.

Once your return request has been submitted, we will receive a notification and review your request. If the return is approved and shipping is required, you will receive an email with return instructions and, where applicable, a return label.

3. Return costs

Return shipping costs may apply and differ per country. These costs are the responsibility of the customer, unless the product is defective or the wrong item was delivered.

If we provide a return label, the cost of the return shipment may be deducted from the refund, unless the return is due to a defective or incorrectly delivered product.

More information about return costs can be found in our FAQ under “How do I return my order?”

4. Return conditions

Returned products must be complete, undamaged and, where reasonably possible, returned in the original packaging.

Customers may inspect the product as they would in a physical store. If a product has been used more than necessary to inspect it, or if it is returned damaged or incomplete, we may deduct a reasonable amount for loss of value from the refund.

5. Refunds

After receiving and inspecting the returned product, we will process the refund using the original payment method.

We will issue the refund within 14 days after we have received the returned product, or after you have provided proof that the product has been sent back.

For a full return under the right of withdrawal, we will refund the product price and the standard shipping costs paid for the original delivery, if applicable. Additional costs for premium or express shipping are not refunded.

If only part of an order is returned, the original shipping costs are not refunded.

6. Damaged or incorrect items

We do our best to make sure all products arrive in perfect condition. If you have received a damaged product or the wrong item, please contact us at info@clickyblox.com and include photos of the issue.

We will review your message and provide a suitable solution. If the product is defective or the wrong item was delivered, we will cover the return shipping costs.

7. Return shipment responsibility

Please keep your proof of shipment until your return has been fully processed. As the sender, you are responsible for the return shipment until it has arrived at our return address.

We recommend using the track & trace code to follow your return shipment. If there are any questions about your return, we may ask you to share the proof of shipment.

8. Import duties and external charges

For orders shipped outside the European Union, import duties, taxes or other charges may apply. Charges that were not collected by ClickyBlox during checkout cannot be refunded by ClickyBlox.

9. Contact

If you have any questions about returns or refunds, please contact us at:

info@clickyblox.com